Passkey Adoption in Casino Lobby

Implementing passwordless authentication to enhance security and user experience in high-stakes gaming environments.

While these examples illustrate my contributions to past projects, they are original interpretations rather than precise reproductions, made to honor the intellectual property rights of the companies I previously worked for.
Passkey Adoption in Casino Lobby
View Prototype

Project Overview

I led the exploration and design of passkey login integration for our online casino lobby. This involved conducting in-depth research into existing products utilizing passkeys, analyzing their user flows, and reviewing implementation best practices. Based on these insights, I designed a tailored user flow aligned with our existing design system and brand style. The goal was to surface potential touchpoint implications, ensure a seamless user experience, and demonstrate how passkey authentication could enhance both security and ease of login within our product.

Objectives

Enhanced Security
Eliminate password vulnerabilities with biometric and device-based authentication.
Seamless UX
Reduce friction in the login process while maintaining the highest security standards.
User Adoption
Drive adoption of modern authentication methods among traditional casino users.

Design Process

1. Research & Planning
Tested passkey adoptation on various existing products to understand their process and how it would impact our world.
2. UX Design & Prototyping
Designed intuitive passkey enrollment and authentication flows. Created interactive prototypes to test user comprehension and comfort with the new system.
3. Testing & Rollout
Rolled out to select user groups before full deployment with comprehensive monitoring.
Passkey User Flow Initial Setup
Passkey User Flow Returning User
Passkey Wireframes Initial Setup
Passkey Wireframes Returning User

Challenge & Solution

The Challenge
  • High security requirements in gaming industry
  • Possible user resistance to new authentication methods
  • Complex regulatory compliance landscape
  • Legacy system integration challenges
The Solution
  • Gradual rollout with fallback options
  • Intuitive UI with clear security benefits
  • User education emailer
  • Seamless integration with existing systems

Results & Impact

65%
Reduction in login time
75%
Total users who have adopted passkeys
Passkey implementation significantly improved both security and user experience, with a high amount of users adopting passkeys as their preferred login method.